Exchanges, Returns & Refunds Policy

We want you to be happy with every Manmay purchase. If you change your mind, you can exchange it within 7 days. If something arrives damaged, wrong or faulty, we will make it right.

Exchanges

If you don't love your piece, you can request an exchange for another design within 7 days of delivery. We offer exchanges, not refunds, for change of mind, not liking the design, or preferring a different piece. Exchanges depend on the new piece being in stock.

Which pieces can be exchanged

To be accepted, a piece must be:

unused and unworn
undamaged and unaltered
returned in its original packaging, with all parts, tags and pouches
able to pass our quality inspection

Personalised or customised pieces cannot be exchanged, unless they arrive damaged, defective or incorrect.

One exchange per order

You can request one exchange per order. The replacement piece you receive is final and cannot be exchanged again, unless it arrives damaged, defective or incorrect.

Exchange shipping charges

For change-of-mind exchanges, you pay the shipping to send the piece back to us and ship the new piece to you. If the exchange is needed because of our mistake (a damaged, faulty or wrong piece), we cover all shipping both ways.

Price differences

New piece costs more: you pay the difference before we dispatch it.
Same price: nothing more to pay.
New piece costs less: we give you the difference to your original payment method.

We calculate this on the amount you actually paid, after any discount.

If your new piece isn't available

If the piece you want is out of stock, you can pre-order or you can choose another piece from the store.

Damaged, wrong or missing pieces

If your order arrives damaged, defective, incorrect or with a piece missing, tell us within 3 days of delivery.

Please send:

your order number
clear photos of the piece and the packaging
your full, uncut unboxing video, starting from the sealed parcel

Without an unboxing video, we may not be able to approve the claim. Once approved, we will send you the same piece as a replacement at no extra cost. If it's no longer available, we will offer an exchange or a full refund.

Wear, tarnish and care

Our pieces are made in 92.5 sterling silver. Silver naturally darkens over time, especially with moisture, sweat, perfume, lotions, chemicals or poor storage. Plating on gold, rose gold or rhodium-finished pieces can also wear with daily use. This is normal and not a manufacturing defect. Damage from misuse, accidents, alterations or repairs elsewhere is not covered, and neither are lost pieces. See our care tips to keep your jewellery shining.

Discounts, sets and offers

For pieces bought on sale, with a discount code or as part of a set, the exchange value is the amount you actually paid. A set must be returned complete. Free gifts must be returned with the order if the whole order is exchanged.

Final sale and personalised pieces

Pieces marked final sale, and personalised, customised or made-to-order pieces, cannot be exchanged or refunded unless they arrive damaged, defective or incorrect.

Refunds

We give refunds only when:

a piece arrives damaged, defective or incorrect and we cannot replace or exchange it
a piece is missing from your order and we cannot send it
a parcel is confirmed lost
we cancel your order

Refunds go to your original payment method within 5–7 business days of approval. Your bank may take a few more days to show it in your account.

Cancelling an order

You can cancel your order any time before it is dispatched for a full refund. Once dispatched, it cannot be cancelled, but you may be able to exchange it under this policy. Personalised pieces cannot be cancelled once we have started making them. If we cancel your order for any reason, we refund you in full.

Undelivered or refused orders

If a parcel comes back to us because the address was wrong, nobody was available, or delivery was refused, we can reship it once you pay the extra shipping. If you'd rather cancel, we refund the order value minus the shipping costs we could not recover.

Quality inspection

Every returned piece is inspected when it reaches us. We may decline an exchange or refund if the piece shows signs of wear, damage, alteration or missing parts, or if the claim was made after the time limit. If declined, we will send the piece back to you at your cost.

How to request an exchange or report a problem

WhatsApp us at +91 9908966649 or email manmayjewels@gmail.com with:

your order number and name
the piece you want to exchange, and the one you'd like instead
photos and your unboxing video (for damaged, wrong or missing pieces)

We reply within 3 business days and share the return address and next steps. Please don't send anything back before we confirm.

Grievance officer

If you are not satisfied with how your request was handled, contact our grievance officer:

Manmay Jewels · manmayjewels@gmail.com · +91 9908966649

We acknowledge complaints within 48 hours and aim to resolve them within one month.

Your statutory rights

Nothing in this policy affects your rights under Indian law, including the Consumer Protection Act, 2019.

Changes to this policy

We may update this policy from time to time. Your order is covered by the version in place when you placed it.

Last updated: 18th October 2026.